Radar Binding Quality & Customer Service
I have been skiing on Radar ski's for 6-7 years and have been a huge fan of their ski's. Recently, I went out for a post-work run and blew out the heels of both of my vector boots. I have probably only skied on this ski 30 times. The ski has always been dried/stored indoors and taken care of very well. I can understand that sometimes product fail, but the response I received from Radar customer service really turned me off. It seems that the manufacturer doesn't want to offer any support other than their response below.
"I would highly recommend our new Vectors. As we have changed the construction along the sides to strengthen both the inside and outside of the boot along with the rear end, where you have had troubles...."
I then sent in images to show the unusual break down of the boots explaining that I felt it was a true defect.
Has anyone had blow outs like this and received support from Radar? I can't believe that this is a standard response in the industry. I guess I will have to start looking towards other manufacturers.
Not sure how to deal with a long link?