I purchased a new $130 handle in September of 2015 which did not arrive until sometime in 2016 and has only been used about 10 times. Yesterday the super duper "Spectra" line failed in the middle of a set, not cut just pulled apart. I love the ergonomics of this handle, so despite my trepidation I tried to order a replacement. The USGEAR website is a hot mess. The Paypal link will not work and although it says you can pay with a credit card I have not been able to figure out how to do that either. The final straw, I called this morning and was forwarded to a phone that had no voice mail set up. Another dead end. Several of my ski buddies who liked this handle have tried to order them and they never show up, so they end up cancelling the orders out of frustration. I will not waste any more of my time with USGEAR.