I don't post on BOS very often but do read a few threads now and then, just read some threads about the great customer service others have had with Radar and wanted to report my experience.
I bought some 2015 Vapor boots in September of 2015 from my local dealer who I like. In the summer of 2016 they were starting to rip (see attached picture) so I took them into my local dealer in August under the one year warranty time frame, they took some pictures and said they would see what they could do. It was near the end of the season and I never heard back and forgot about it. This spring I started skiing again and realized I never heard from my dealer, went back in and they said the person I dealt with last year was not longer with them but they took some more pictures and said they would see what they could do. Again no word from my dealer so just last week I emailed Radar my story and you can read the attached response. The reason they give is they can't find any record of a claim that was ever filed or proof of purchase. I have bought thousands of dollars worth of stuff from this dealer who I really like, not sure why they can't find proof of purchase.
Not sure what to do as this point? Suggestions?