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Huge Thanks to Radar

vtmechengvtmecheng Posts: 320 Solid Baller
Had to post about this. I had a warranty experience with Radar and they were simply amazing. Sent a few pics and they offered a new one. The new one was damaged by FedEx, who treated the box like a step stool then punched a hole in it that dented the ski. No issues, another ski was in the mail right away and I'm good to go... It's perfect and looks beautiful.

Radar is top notch in my book. Great customer service is not common these days. Can't wait to get a ride on the new Graphite Senate!
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Comments

  • Than_BoganThan_Bogan Posts: 6,021 Mega Baller
    Radar has been so good for the sport. Hard to go wrong with folks like @eddie_roberts_jr , @Chris Rossi, @brooks. Keep it up, guys!!
    Nathaniel Bogan -- GUT Padawan
  • Ski_DadSki_Dad Posts: 261 Baller
    yes they are top notch !
  • BulldogBulldog Posts: 981 Solid Baller
    Companies like Radar do business the proper way. Treating your customers correctly is always the best decision.
    Mike Loeffler - "Someone somewhere is having a real problem today...My bad skiing is NOT one of them"
  • mjnelsonmjnelson Posts: 44 Baller
    I see posts like this a few times a year which makes my experience so frustrating, I did not have the same experience with Radar with my warranty problem. Click HERE for a link to a thread about my warranty problem and lack of customer service with Radar.
  • KillerKiller Posts: 320 Baller
    Mike what exactly are you complaining
    about? They offered you $400 for 3 year old boots yet here you are again. The new vapors with boa are a way nicer product than your 15 boots.

    You also inkd out the price you paid on your invoice shared in that other thread. Why?



  • mjnelsonmjnelson Posts: 44 Baller
    The boots failed in the first year and should have been replaced under the one year warranty.

    I inked out the price I paid since I was not sure my local dealer or Radar wanted me to posting it. As a Utah Water Ski Club member I get 20% off at Marine Products.
  • markchilcuttmarkchilcutt Posts: 868 Crazy Baller
    Radar is definitely doing business the right way. I have always had a very positive experience with them.
    Ski it if you can!!!!
  • igkyaigkya Posts: 481 Solid Baller
    I had an issue with one of my BOA laces. They took care of it right away! Great Customer Service!
  • ryans1418ryans1418 Posts: 14 Baller
    Radar customer service is top notch. Got my Vapor Lithium in the mail without the windows in it. Contacted Radar and they sent over another ski.
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