Prostar touch screen

MSMS Posts: 4,662 Mega Baller
We have an active screen that shows everything and we can use the up and down buttons to change the speed but the touch screen will not work. Is there a way to activate the touch screen or do we have a lemon? It was working fine up until today.
Shut up and ski
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Comments

  • 6balls6balls Posts: 4,792 ★★★Triple Panda Award Recipient ★★★
    If it says your water temp is 63 right now in MN...it's totally hosed.
    Dave Ross--die cancer die
    MSKeith Menardoldjeeprobmollysilverlake
  • Jack KinneJack Kinne Posts: 63 Baller
    Remove shift knob and put on a nautique.
    AndreWoodySkierozskijayskiBrennanKMN
  • ScottScottScottScott Posts: 520 Crazy Baller
    There was a thread not too long ago about a MC touch screen issue. I forgot what the resolution was, maybe you can do a search. One thing suggested that caused issues, I believe more along the line of functions changing without touching (kinda the opposite of yours) was just a dirty screen.
  • thagerthager Posts: 4,109 Mega Baller
    @6balls Temp was actually 65 in the north end. Couple of the yutes boarded/skied in their swim suits tonight. No rubber!
    Stir vigorously then leave!
    MS
  • skibugskibug Posts: 1,961
    Try disconnecting the main connector behind the head unit....there may be two connectors, I can't remember. Make sure you don't see any signs of corrosion or potentially loose connections. Those screens are sensitive to voltage input. It very well could be a lemon as many of those screens (including our on a 15 Prostar) had to be replace for a multitude of glitches and issues.
    Bob Grizzi
  • aupatkingaupatking Posts: 986 Mega Baller
    Take it to the dealer. Mine is bad too. A lot of people have said they are sensitive to voltage so bad grounds caused some people’s problem, one had a bad (maybe corroded) pin connection in the back. Mine was doing ghost touches and changing speed and ZO setting, sometimes mid pass.
    My buddy asked, what’s your time supposed to be, 16.27?
  • greggreg Posts: 35 Baller
    Did you try turning the main power switch off and back on?
    Greg Chapman
  • MSMS Posts: 4,662 Mega Baller
    I will try all of the above and report back. We all know how I feel about touch screens in waterski boats.
    Shut up and ski
  • sodbuster88sodbuster88 Posts: 88 Baller
    @aupatking I had exact same issue. Took video of the failure mode. MC replaced no problem.
  • MSMS Posts: 4,662 Mega Baller
    Did a reboot and all is good.
    Shut up and ski
    thagershansen345
  • LeonLLeonL Posts: 2,189 Crazy Baller
    There seems to be an alarming number of problems with the Prostar screen. Everyone seems to get good warranty service, but what about when your warranty runs out? Big ticket item!
    Leon Leonard Stillwater Lake KY - SR Driver SR Judge
    bbrannanHortonpumpinpete
  • thagerthager Posts: 4,109 Mega Baller
    Electronics and water..... such a good idea!!!
    Stir vigorously then leave!
    DaveDpumpinpete
  • LoopSkiLoopSki Posts: 285 Crazy Baller
    Love the screen and ease of use , but have the same concerns .I have 112 hours on my year old Prostar with no screrm issues to date . Id hate to sell it in 4 years but the cost to replace scares me !
  • AndreAndre Posts: 931 Crazy Baller
    4400$ is mentionned in the other thread.
    That's a lot of money ...
    What's the warranty of MC on those ?
  • HortonHorton Posts: 25,049 Administrator
    edited May 5
    I have not heard a lot of complaints. As far as warranty your dealer should take care of any issues without question.

    Also I am under the impression that the screens used in the ProStars are made by the same manufacturer as those in the Nautique and the Malibu so whatever the issues may be they are not boat brand specific.

    Support BallOfSpray by supporting the companies that support BallOfSpray

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    slowBulldog
  • greggreg Posts: 35 Baller
    @MS Glad to hear the reboot worked. I experienced the same condition after a low battery condition. Low voltage seems to cause this but a reboot once it has sufficient voltage seems to be the answer.
    Greg Chapman
  • OldGuysRuleOldGuysRule Posts: 60 Baller
    My problem was the screen would go off and on without touching it and was diagnosed as "false touch." My greatest help came form Eric Carmen - [email protected] in Tulsa, Oklahoma. As soon as he told my dealer the problem the touch screen was replaced within a week. It was covered by warranty thank goodness otherwise the bill was $4,400 parts/labor.
    GolfguypumpinpeteBulldogMISkier
  • HortonHorton Posts: 25,049 Administrator
    @slow is that a real dislike or is that a fat finger? All the boats in tournament skiing as well as almost any wake boat you can name source their touch screens from the same manufacturer.

    Support BallOfSpray by supporting the companies that support BallOfSpray

    Babes / Connelly / D3 / DBSkis / Goode / Hobe Lake / HO Syndicate / KD Skis  

    MasterCraft / Masterline / MOB / O'Brien / Performance Ski and Surf / Reflex / Radar / Stokes

    jayskischaferswc5150
  • swc5150swc5150 Posts: 1,914 ★★★Triple Panda Award Recipient ★★★
    4,000+ MC’s sold per year, all with some sort of touch screen, and rarely a complaint raised in teamtalk. I think I see more issues with kill switches honestly. No doubt it sucks if it’s your screen that goes out though.
    Scott Calderwood
    Horton
  • thagerthager Posts: 4,109 Mega Baller
    A kill switch doesn't cost $ 4400
    Stir vigorously then leave!
    Texas6ski6joneskeithh2oskier
  • swc5150swc5150 Posts: 1,914 ★★★Triple Panda Award Recipient ★★★
    I'm confident a $4,400 replacement will not be the only option once these start going out of warranty.
    Scott Calderwood
    OSUwaterskier
  • OSUwaterskierOSUwaterskier Posts: 61 Baller
    Original Malibu touchscreens have been out of warranty for years and full price from the dealer is still the only option.
  • HortonHorton Posts: 25,049 Administrator
    @OSUwaterskier the transmission on my 2009 GMC truck is out of warranty. I'm not sure I get your point

    Support BallOfSpray by supporting the companies that support BallOfSpray

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  • swc5150swc5150 Posts: 1,914 ★★★Triple Panda Award Recipient ★★★
    Medallion won't repair their own screens? Yikes!

    Well something will have to give at some point, because there are just too many screens out there to be un-serviceable.
    Scott Calderwood
  • skibugskibug Posts: 1,961
    @Horton, you need a transmission in order for your truck to move, sort of a necessity....you don't need a $4000 touch screen to get ZO to run, your accessories to turn on and off, and you gauges to read out.
    Bob Grizzi
  • LeonLLeonL Posts: 2,189 Crazy Baller
    edited May 8
    @Horton I think the point @OSUwaterskier is trying to make is in response to @swc5150 post saying there should be another option once they go out of warranty. @OSUwaterskier refutes that as relates to Malibu. I clarify, @swc5150 didn't do the refuting.
    Leon Leonard Stillwater Lake KY - SR Driver SR Judge
    AndreOSUwaterskier
  • swc5150swc5150 Posts: 1,914 ★★★Triple Panda Award Recipient ★★★
    I'm not refuting anything. I think it's very unfortunate, and have no clue if it applies to the entire big 3 or not. I just think at some point, repairs will be available vs just buying a new unit.

    Everybody wanted simple gauges, no frills and a great wake until Centurion actually built it. Then no one bought it.

    Watch my screen go out tonight...that would be karma.

    Scott Calderwood
    HortonOSUwaterskierRAWSki
  • eleeskieleeski Posts: 3,429 MM Trick Skier / Eccentric Person
    @swc5150 People did buy the Centurion. Enough that Nautique had to buy the company to kill the competition and preserve the high price market.

    Can one even buy an aftermarket screen? I couldn't find one on Google.

    Eric
    Hortonbishop8950
  • HortonHorton Posts: 25,049 Administrator
    @eleeski that is not what happened with Centurion

    Support BallOfSpray by supporting the companies that support BallOfSpray

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    MasterCraft / Masterline / MOB / O'Brien / Performance Ski and Surf / Reflex / Radar / Stokes

  • eleeskieleeski Posts: 3,429 MM Trick Skier / Eccentric Person
    edited May 8
    Perhaps that was never the intent but that's exactly what DID happen with Centurion.

    Puts tin foil on my head with full buy into conspiracy theory. Invests in 100mpg carburetor.

    Eric
    aupatkingJordanbishop8950
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