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Kudos to Eagle Sports

jdarwinjdarwin Posts: 1,381 ★★★Triple Panda Award Recipient ★★★
edited November 2009 in News & Other Stuff
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I purchased an Eagle vest in July of this year and the zipper began to separate at the bottom within a month.  I waited until the conclusion of the season before contacting them about repair because the separation never progressed and the vest was still usable.  I sent an e-mail and had a response within 30 minutes.  I shipped the vest back to them and had it back within one week.  THAT'S customer service.
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 Joe Darwin
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Joe Darwin

Comments

  • davemacdavemac Posts: 451 Baller
    <p>
     Always good to hear positive stuff like that, Joe.  I'm about to pull the trigger on one of their drysuits, and its comforting to know they stand behind their products.  I sent them an email w/ a few questions.  Like your experience.... in no time, I got candid, thorough responses, from both Chuck and Larry.  
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