The long standing rule around here is as follows:
“Posts that are negative toward water ski companies and products must be specific and written by the person who had the bad experience. Broad brush (non-specific) posts about how bad a product or service is are not allowed.” I rarely see violations of this anymore. It has been years since this has been an issue.
What I do see lately is that a binding part will break or there is a warranty issue on a ski or boat and instead of first calling the dealer there is a complaint posted. This tells the manufacture that you are a pain in the ass before the warranty claim is even made.
Most of the ski industry has really really good customer service and most of the time the dealers are the first point of contact. You might consider that the nice customer gets better service than the pain in the ass customer.
The flip side is that I believe that this forum has created pressure for better customer service over the years. If you are really wronged you should not hesitate to call out any company – BallOfSpray advertiser or not. I believe that if you have a legit issue almost every reputable company in the sport will make it right.