I have been using Camaro wetsuits and bough more for my whole family. We are all water-skiers that live in Athens, Greece. The water is warm year-round, so we rarely use them. But still, the suits are super delicate. Even with careful use, I started noticing holes after about 12-14 months. So I sent my suit for repair. At that time the Camaro website stated: “Our unconditional 3-year warranty service ensures free repair - no questions asked, no proof.”
And their repaired it. So I became one of Camaro’s best ambassadors!
But 12 months later the suit started getting damaged with significant holes, due to its extremely delicate material and stitching. So returned it for another repair an also noticed their website now states a much ‘milder’ language: “a 3 year repair service” https://www.camaro-watersports.com/en/3-year-repair-service/
Obviously the delicate material was a problem for many…
Now Camaro (after asking for proof of purchase which I duly supplied) replied that they consider the wetsuit “Not repairable anymore. Condition of material won´t allow to mend it long-lasting.”
Obviously I asked for alternatives. After all this is within the 3 year warranty period. But Camaro simply passed the problem to their local dealer. The dealer has been extremely professional both with his communication and his products and delivery for years. But they cannot give a viable solution.
So my conclusions:
- Camaro’s powerful sounding statements: “We stand for excellent products and world-class service – we want our customers not only to be satisfied, we want them to be enthusiastic!” are just marketing…
- The material they use is super delicate.
Have you faced similar issues?
Which wetsuit do you recommend I buy?