Perfect Pass customer service

Keith_MenardKeith_Menard Posts: 816 Mega Baller
Beyond amazing. i have had some issues with my zbox, sent the whole unit up after the year. They tested and found a small issue. Rather than sending it back and forth trying to see if it was fixed, they replaced the circuit board, updated the gps, updated the flash and sent it on it's way.

Gotta love Canadian hospitality.
MISkierAndreswbcaALPJrDrago503KentoJordanaupatkingphntmskiReggieO03RLXijpattigr

Comments

  • dvskierdvskier Posts: 817 Crazy Baller
    That has been my experience as well. PP sets the bar very high for customer service.
    aupatkingReggieO
  • AndreAndre Posts: 1,818 Mega Baller
    I'll third that!
    My ski finish in 16.95 ...but my ass is out of tolerance!
    JordanReggieO
  • Ski_DadSki_Dad Posts: 507 Baller
    edited January 30
    I completely agree with this - i have talked to them many times and never hesitate to help! Just recently purchased the latest version for both Malibu's I ski. I was like 'no rush' it's still snowing here ... and had the update chip the next day LOL.
  • thagerthager Posts: 5,566 Mega Baller
    Many of us are dads also!
    Stir vigorously then leave!
    BobFSki_Dad
  • WishWish Posts: 8,546 ★★★Triple Panda Award Recipient ★★★
    edited January 29
    I truly hope PP gets to read threads like this one as there are many others. My buddy just dealt with them on an issue last week. The response was swift and above and beyond his expectations as he told me. And that’s after I had told him how great the customer service was.

    Seems to me no one should hesitate doing business with them.
    >>> 11.25..a different kettle of fish. <<<
    ReggieOSki_Dad
  • ReggieOReggieO Posts: 95 Baller
    They are an AWESOME crew!
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