About a month ago I flew from Bakersfield to Orlando and back on United Airlines. On the way back I stopped in Denver for a beer (and to change planes). At the Denver airport I was able to see my Sportube being loaded on the plane for Bakersfield. It was clearly destroyed.
When I got to Bakersfield I took my crushed Sportube to the ticket counter as soon as it came through baggage claim. I unloaded it in front of the SkyWest staff. My Goode Nano One was CRUSHED and I was out about $2K worth of gear and baggage.
SkyWest is a company that works for United in some markets (or something like that). The point is I started and ended at a SkyWest airport. Customer service from this point was mixed. The 1-800 # I was given at the ticket counter to make my claim was useless and rude. The one time I returned to the Bakersfield airport to ask SkyWest for service I was met with a surprising level of hostile disdain. I finally made phone contact with some sort of manager in at the SkyWest office in Bakersfield who was very nice but after two weeks provided no progress toward my loss.
While all this was going on I was contacted by a Baller who works for United. (I am not naming this Baller as he may wish to remain anonymous). He advised me and made some phone calls at his end.
Somehow my claim got moved to the right office. Perhaps having a Baller on the inside made all the difference. I cannot be sure. All I can say is that within a week of my claim getting to the right people I have a check for the replacement value of my N1 and Sportube.
United Baller - You know who you are. Thanks!
I will ride my new N1 for the first time tonight.